POWERmellon Corp. offers a 7 to 20 day return policy on most products, call for details. Please note that some manufacturers have a NO RETURN policy. All returns on used and refurbished equipment are replacement ONLY, unless otherwise noted. Any non-defective returns for credit are subject to the fluctuating market value. The amount credited will be the lesser of the market value or purchase price. Requests for returns must be made within 14 days from receiving date (unless return period is listed as fewer than 14 days). Thereafter, you must deal directly with the manufacturer or warranty provider. Failure to act within the 14 day period is acceptance of the product(s) from POWERmellon Corp. Powermellon Corp. will not accept items that have been physically damaged or misused or abused by the customer. Prior to making request for returns, you must contact the manufacturer for technical support and obtain a manufacturer’s technical support reference number as proof of compliance before Powermellon Corp. will consider your return requests. Visitation to and/or use of this website constitutes agreement to all practices described herein.
Return Merchandise Authorization (RMA) Request Procedure:
All returns must include a Powermellon Corp. RMA reference number. Failure to obtain and provide the RMA will result in the merchandise being refused and returned to the customer at the customer’s expense without any action by Powermellon Corp. To obtain a RMA, email us at email@example.com and put “Product Returns” in the subject header. You must have the following information available: customer number, invoice number, serial number, reason for return, action requested (exchange/replacement/repair/refund/credit) and whether the merchandise has been opened or still has the manufacturer’s seal intact. All RMA requests will receive a reference number, which is not approval to return the merchandise. Once Powermellon Corp. approves your RMA request, we will place the word “Approved” in your RMA request and e-mail you, including the return shipping address. Please note the return address as it is not always the same. Allow 2-3 days for all RMA requests. Once issued, RMAs are valid for 10 days, and all returned product(s) must be received by Powermellon Corp. during this time period. You must put your RMA reference number on the return common carrier shipping label (usually in the attention line), not the product box or package. DO NOT WRITE ON THE OUTSIDE OF ANY RETAIL BOXES. If you do, the returned product will be refused- NO EXCEPTIONS.
– Refurbished / Used / Off-Lease products are accepted for replacement ONLY for up to 7 days, unless otherwise listed, from original shipping date.
– Most Software products have a NO Return policy.
– IBM, HP/Compaq, Acer, Toshiba and other major manufacturers require you to contact them directly before any returns are allowed for Technical Support. Many of these same manufacturers will directly handle any and all replacements.
– For Printer Supplies (toner/drums/etc.) most brand name manufacturers (like HP, Lexmark, Okidata) require you to deal direct with them for the entire warranty period. Powermellon Corp. will handle replacements for some third party manufacturers on these same items.
All non-defective returns will be charged a $ 25.00 or 20% restocking fee, whichever is greater. Any returned defective items tested and found to be in working order will be assessed a $ 25.00 or 20%, whichever is greater, restocking fee and/or returned to customer, at Powermellon Corp.’s discretion.
All products returned must include ALL original manufacturers’ boxes or packages with UPC codes, all packing materials, all manuals, all blank warranty cards, all accessories and all other documentation included in the original shipment, unless otherwise agreed to by Powermellon Corp. The retail boxes must NOT be written on, or they will be refused. Failure to include all these items may result in the return not being accepted or you being charged for the missing items, at Powermellon Corp.’s discretion.
RMA Request Checklist:
Use this checklist for quick handling of your RMA Request:
1. Obtain RMA Request by e-mailing firstname.lastname@example.org.
2. Customer Number, Invoice Number, Serial Number (if applicable), Reason for Return and Action Requested are to be provided during RMA Request Process.
3. Status will be e-mailed back as one of the following: Pending; Approved; or Denied.
4. All returns must include all original manufacturers’ boxes or packages with UPC codes, all packing materials, all manuals, all blank warranty cards, all accessories and all other documentation included in the original shipment, unless otherwise agreed to by Powermellon Corp. Retail boxes must NOT be written on, NO EXCEPTIONS.
All returns must be shipped freight prepaid by the customer. Products being replaced or repaired by Powermellon Corp. will be returned at Powermellon Corp.’s expense, via ground freight, unless you specify otherwise and agree to pay any and all additional shipping charges. All related fees (shipping and return shipping fees) are NON-REFUNDABLE for all products in all cases. You are responsible for all risks of loss and damage to any products being returned to Powermellon Corp.. Fully insure your return shipment in case of loss or damage and use a carrier that provides you with proof of delivery, i.e. – U.S. Mail Certified, UPS, Federal Express or DHL.
Allow for up to 2-10 days from acceptance of the return for all refunds or credits on approved RMA requests. Any non-defective returns for credit are subject to the fluctuating market value. The amount credited will be the lesser of the Market Value or Purchase Price.
If you receive a visibly damaged product, refuse the shipment and immediately notify Powermellon Corp.. If the damaged product is accepted, note the damage on the carrier’s delivery record, save the product, save the original box and packaging and immediately notify Powermellon Corp.’s customer service at email@example.com, and no later than 3 BUSINESS DAYS AFTER RECEIPT, to obtain further instructions on how to proceed. A damaged product is one that has been physically damaged during transit where the box is damaged and the product inside is also damaged. A defective product is one that has arrived in good condition, but fails to operate as the manufacturer intended once it is installed properly.
Pricing Changes and Typographical Errors Disclaimer:
Prices, specifications and availability of products changes frequently without prior notice. Product descriptions may not reflect current technical information. Any typographical, photographic or specification error in product, pricing, or offers is subject to correction. We reserve the right to refuse or cancel any orders placed for such products listed at the incorrect price, even if your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Powermellon Corp. will immediately issue a credit to your credit card. Although Internet online processing generates an automatic confirmation and response via e-mail, Powermellon Corp. may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Powermellon Corp. reserves the right to limit and prohibit any sale at its discretion.
We reserve the right to change this Policy at any time without further notice. You should check this Policy on every visit for changes.