Managed Service Provider
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, the client will notice a tremendous difference in operations and will reduce costs by preventing fires, rather than fighting them.
Clients Benefits of Managed Services:
1. Increased operational efficiency
2. Reduced operating costs
3. Cost-effective access to support
4. Minimized downtime
5. Allows the focus to be on running the business, and not the technology
6. Peace of mind from knowing that the network is monitored 24/7/365
As a definition, Managed Services allows a business to offload IT operations to a service provider. The managed service provider assumes an ongoing responsibility for 24-hour monitoring, managing and/or problem resolution for the IT systems within a business.
Before the systems started to mature (prior to 2005), only Fortune 500 companies were able to benefit from managed services. Now all companies can take advantage of the same features and benefits as the large companies.
Managed Services software allows providers to work towards two major goals:
1. Prior to something happening, the managed service provider will be alerted to anything on your network that will result in a user symptom or risk.
2. Every alert the managed service provider receives is something important that needs to be addressed.
The closer a managed service provider gets to these two goals, the more they can eliminate emergency situations.